Leon Baker Hand-Made Dusk and Dawn Pendant_1

FAQ – Frequently Asked Questions

Leon Baker Handmade 18ct Yellow Gold and Sterling Silver Sapphire and Pearl Turtle Bracelet_0

1. What makes Leon Baker Jewellers unique compared to other manufacturers?

  • Leon Baker Jewellers prides itself on crafting exquisite pieces with meticulous attention to detail and using only the finest materials. Since our founding, we’ve specialised in designing & crafting handmade unique jewellery. Each design is thoughtfully created to showcase elegance, quality, and timeless beauty & our clients benefit from continued care and support throughout the life of their jewellery.
  • Leon Baker Jewellers also has onsite workshops with a large web of qualified jewellers who can build repair and maintain jewellery at any of our locations.

2. Are your products ethically sourced?

  • Yes, at Leon Baker Jewellers, we are committed to ethical sourcing practices. We carefully select our materials from reputable suppliers who adhere to responsible mining and labour practices. Additionally, we prioritize sustainability throughout our production processes.

3. Do you offer customization options?

  • Absolutely! We understand that everyone has unique preferences and styles. We offer customization services to tailor our designs to your specific requirements, whether it’s altering existing pieces or creating a completely bespoke design from scratch.
  • We specialise in handmade and designed wedding and engagement rings, pendants, bangles and everything in between. We’ve even made unique memorial pendants and mementos.

4. How can I determine my ring size?

  • We provide a comprehensive ring sizing guide on our website to assist you in finding the perfect fit. Alternatively, you can visit one of our stores, where our knowledgeable staff will be happy to help you determine your ring size accurately. You can find our sizing and Conversion Charts here.

5. What metals and gemstones do you use in your jewellery?

  • We work with a variety of high-quality metals, including gold (in various karats), platinum, and sterling silver. Our gemstones are always high-quality and we offer a wide range of selections from classic diamonds to vibrant-coloured gemstones such as sapphires, rubies, emeralds, and more.

6. Do you offer warranty or repair services?

  • Yes, we stand behind the quality of our products. We offer a warranty on manufacturing defects and provide repair services for normal wear and tear. Please refer to our warranty policy for more details.

7. How can I care for my jewellery to ensure its longevity?

  • Our stores offer professional cleaning and maintenance for all of your jewellery.
  • Proper care is essential to maintain the beauty and integrity of your jewellery. We recommend regular cleaning using gentle jewellery cleaner and storing your pieces in a soft pouch or box when not in use. Avoid exposing your jewellery to harsh chemicals, extreme temperatures, or abrasive surfaces.

8. Do you offer shipping and returns?

  • Yes, we offer Australia-wide shipping for your convenience. Please review our shipping and return policies for more information.

9. Can I find Leon Baker Jewellers Jewellery in any retail stores?

  • Since we are family owned we currently do not have our designs in other retail stores. We do have three locations across Western Australia all of which do have a large range of our unique collections.

10. How can I stay updated on new collections and promotions?

  • To stay informed about our latest collections, special promotions, and events, we encourage you to subscribe to our newsletter and follow us on social media platforms such as Instagram, Facebook, and Twitter (links can be found along the footer & header).

If you have any further questions or inquiries, please don’t hesitate to contact us. Our dedicated team is here to assist you every step of the way.

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